FREQUENTLY ASKED QUESTIONS

ABOUT DELIVERY

We understand and try our best to deliver all orders on priority. Once the order is placed on website, a verification check is carried out, suspicions orders are blocked, orders with complete details are forwarded for further processing.

Confirmation calls are made with in 24-48 hours, only to customers with abayas or incorrect shipping details.

It is then our priority to handle your order with care and dispatch on the given time. All deliveries are made by our courier service partners. Hence, the delivery man is not allowed to handover the parcel before receiving the total cash amount. In addition, delivery cannot be made to any anonymous person other than the recipient whose name is printed in the invoice.

ABOUT RETURNS & EXCHANGE

At The Hijab Company, we take great pride in the quality and craftsmanship of our products. Attention to design, detail and fabric is our top priority and we carefully inspect your order prior to shipment. Upon receiving, please inspect your purchase carefully and notify us immediately in case of any damage; we will arrange for prompt action.

We want to assure you that your investment in The Hijab Company by all means is totally secure till your satisfaction. Incase of any bad experience, its better to contact us on Support Tickets, whatsapp or on our social handles to get prompt response rather than pushing panic buttons and going nuts.

Orders purchased on Sale Prices are final purchases. THEY DO NOT QUALIFY FOR ANY EXCHANGE OR RETURNS. And we do not entertain any change of mind requests after purchase.

Please read the instructions properly before making any purchase in order to avoid any unpleasant experience.

Where is your shop?

We are web based for now.

How to place order on The Hijab Company?

We strongly recommend everyone to place your order on our website to ensure on time processing and delivery. Due to huge customer queries, it is impossible for us to process orders placed via inbox/email/whatsapp/messages. Please follow the steps below to place your order:

1. Ensure you are on the website.

2. Browse the categories across the top navigation bar which includes Abayas, Kimonos, Maxi Dress, Hijabs & much more.

3. Once you have found an item to purchase, select your preferred colour, size (if applicable) and the quantity you wish to purchase then simply click ‘ADD TO CART’.

4. You can then continue shopping or click ‘CHECKOUT’ to review the items in your bag and to finalize your order.

Proceed to purchasing items:

1. Once you have finished browsing and have added the items you wish to purchase to your bag, click the ‘CHECKOUT’ button located at the top right of the website.

2. Within the checkout you can also amend the quantity selected for each item or delete unwanted by simply clicking the ‘EDIT’ button that is located on the right hand side within the Order Overview section of the checkout. Your amendments will be updated and allow you to proceed with the checkout process.

How to contact?

We are open 12PM - 6PM on call support. However you can drop your queries on whatsapp/instagram/facebook and they shall be answered in timely manner.

How to cancel an order?

We have a same day shipping policy for all readymade items, you can raise an order cancellation request by filling the Order Disputes & Support link before the order gets shipped. Incase the order is shipped and you still want to cancel the order, you can simply refuse to accept the parcel on delivery. Multiple refusals to delivery will result in blacklisting the customer.

Do you ship globally?

Yes we do! We take pride in saying, we are becoming a global modest fashion brand by your love and support.

Can I change my shipping address after placing order?

We ship all Hijabs, Pants & accessories same day, however all dresses are made on order. Orders with abayas should expect a call with in 24-48 hours of their order to confirm the dress specifications, address can be updated on the same call or any time prior shipping simply by contacting us. However all hijabs, pants and accessories are shipped same day normally without any confirmation call if the details provided seems good to go. Cut off time is for same day shipping is 5:00 PM, change of address gets issue in such cases so it is requested to contact us as soon as possible. Address change requests once shipped only delays the delivery process. Please make sure you provide the correct address while placing order to avoid any hassle.

How many days will it take to deliver an order?

We ship all Hijabs, Pants & accessories same day, however all dresses are made on order so, once confirmed, they take around 5-7 business days to complete the order prior shipping. Manufacturing time differs for bulk orders.

Delivery takes around 2-4 business days for all Pakistan orders depending upon the destination.

For International orders, & bulk orders, same shipping rules apply

What are the shipping charges?

Delivery is FREE if total order amount exceeds Rs 2490. Else Rs 200 applies across Pakistan.

For International orders, shipping depends on order weight and delivery destination. We use multiple couriers to ship our order. Please contact us before placing your order to get exact shipping tariff.

What happens if I missed the delivery person?

Courier Riders are instructed to call or drop a text before making any delivery attempt, however, in case of any failed attempt, please try calling back the courier company for quick delivery. Incase you failed to connect, courier company informs us via email. We will try to contact you again to solve the matter. Eventually, orders make their way back to us if there is no response from the buyer’s end.

In case the Buyer seems inappropriate, we ban the buyer from our database, hence no more services for banned customers.

Do you accept different shipping and billing addres?

Yes we do, provided you have made prepayment i.e Credit card, Easypaisa, Jazzcash or Bank Transfer

At the checkout page, we offer the opportunity to select a delivery address that is different to the billing address. For security reasons, this service is offered at our discretion and we reserve the right to ship only to the billing address or ask that proof of address is provided before shipping.

I have received a wrong/damaged/faulty product. What do I do?

In case you have received any damaged/wrong/faulty product, we gladly accept all merchandise for return or exchange within 3 working days of delivery, provided it:

– Is in new condition

– Hasn’t been washed, used or Altered

– Has the original price tag and packaging intact

Service charges of return shipments are to be borne by customer. You can simply raise a dispute on our website by “Submitting a Ticket” on our Help Desk to get on time solution. Pushing panic buttons on whastapp/facebook/instagram just delays the process.

We DO NOT entertain any change of mind requests. You are advised to read all product descriptions and instructions carefully before proceeding with your order.

I have received wrong sized dress. What do I do now?

All products listed on The Hijab Company have dimensions/size guide attached, please check thoroughly before placing your order.

For abayas & dresses, If you have ordered a large size mistakenly and want to get it resized, your request can be entertained with out any additional charges, shipping charges shall be applicable both ways.

If you have ordered a small size mistakenly and want to get a bigger size, it cannot be done, you will have to place a new order on the website

Still got questions?

You can fill the form below with your pre/post sale queries. Our support representative shall get back to you soon.