EXCHANGES & RETURNS

EXCHANGE POLICY

At The Hijab Company, our customers are our first priority. Our customer care team will facilitate you on each step if you wish to exchange your purchased item. The help you need is just a click away.

We understand, sometimes something just doesn’t work for you. Don’t worry, as long as the items aren’t damaged, all tags intact and and packing is in its original condition, we do accept returns and exchanges.

Domestic Orders

  • Valid Days of Exchange: Any article purchased online can be exchanged within 7 days, once the article has been delivered, given that the customer has proof of purchase. For customers who opt for online exchange process, with a valid reason for exchange, won’t have to pay courier charges for exchange pickup.
  • Proof of Purchase: This includes the online order confirmation email.
  • Process of Online Exchange: It usually takes 7-10 days to complete the online exchange process after it has been verified. If customers are dissatisfied with the item or have ordered and received the size that won’t fit them then they would be asked send the products back to us at their own expense. However, if the item is defected or incorrect then the article will be picked up from the customer’s doorstep.
  • Items not Allowed for Exchange: Due to the differences in color monitors/screens and lighting used during photoshoots, the exact color or texture of the final item may slightly vary from what is seen on screen, therefore products cannot be exchanged for this reason. Articles purchased on discount or on sale are not qualified for exchange.
  • Note: For sale orders, exchanges will only be provided for valid reasons and exchange time will also take longer than usual. For further assistance, you can contact our customer service department by emailing us at orders@thehijabcompany.pk or you can call us at +92 331 2936919. Provide all the required information to our representative and if all the conditions of the exchange are met, we will schedule the pick-up from your doorstep.

International Orders

  • Currently, The Hijab Company does not have an Exchange/Return policy for international orders. However, if you were delivered an incorrect or damaged item then please contact our customer care department for further help at orders@thehijabcompany.pk

RETURNS POLICY

  • The Hijab Company does not offer a return option. However, we can guide you in requesting an exchange for your article. Please refer to the above-mentioned Exchange policy for this.

REFUNDS POLICY

  • Refunds are not in cash - the client will be issued a coupon of same value valid for Online Store ONLY, which can be used immediately or in the future. Please study your coupon carefully for further details. However, refunds may be allowed in exceptional cases where the product is out of stock. Refunds will be issued to the same credit card that was used for the original purchase. You will be credited for the cost of the item(s) and applicable taxes. Shipping and handling costs are non-refundable.
  • Please allow 30 days for the processing of returns and up to two billing cycles for the credit to appear on your credit card statement.

DEFECTIVE ITEM POLICY

If you’ve received a defected/wrong product, feel free to contact our Customer Service Centre by emailing the images at orders@thehijabcompany.pk or call us at: 0331-2936919 within 3 days of delivery.

Once we review your product, an online voucher of the same price value will be offered to you.

ORDER CANCELLATION

  • Customers can cancel orders at any time before the order has been processed.
  • Once the order has been shipped, you will receive a shipping confirmation via email and an SMS with your COD amount as well as order tracking ID. As soon as the product has been delivered, our above-mentioned exchange policy will be applicable to your order.
  • The Hijab Company holds the authority to cancel any order in cases, such as; the item is out of stock, pricing errors, or the credit card payment declined by the issuing financial institution.
  • Furthermore, you can click on this link to track your order: https://www.thehijabcompany.pk/apps/track123?

FOR MORE INQUIRIES

You can visit our Frequently Asked Questions page to further clarify your queries on Returns, Refunds & Exchanges or contact us at hello@thehijabcompany.pk